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Have you checked our easy-to-use Frequently Asked Questions section?

If you can't find the answer to your question, please contact us by clicking one of the links below:


Want to be informed when future map updates are available? Contact Customer Support.

For inquiries about navigation map updates for your VW vehicle, contact the VW Customer Care Center:

By phone: 1-866-462-8837
Monday – Friday: 9:00 AM - 7:00 PM (Eastern Time Zone)
Saturday: 10 a.m. to 6 p.m.(Eastern Time Zone)
Saturday hours available from April 1 - July 1 only.

*Please note that we are only able to address inquiries in English.

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