Have you checked our easy-to-use Frequently Asked Questions section?
If you can't find the answer to your question, please contact us by clicking one of the links below:
- Report road changes
- Volkswagen Customer Support (US)
- Customer Support for online map ordering and order status*
Want to be informed when future map updates are available? Contact Customer Support.
For inquiries about navigation map updates for your VW vehicle, contact the VW Customer Care Center:
By phone: 1-866-462-8837
Monday – Friday: 9:00 AM - 7:00 PM (Eastern Time Zone)
Saturday: 10 a.m. to 6 p.m.(Eastern Time Zone)
Saturday hours available from April 1 - July 1 only.
*Please note that we are only able to address inquiries in English.